Privacy Policy

1. Introduction

CozyParkGallery ("we," "our," or "us") is devoted to maintaining the confidentiality of your personal information. This document outlines our privacy practices, detailing how we gather, utilize, disclose, and protect your data when you browse our website cozyparkgallery.sbs or engage with our plumbing services.

Your utilization of our services implies agreement with the data handling practices outlined in this document. We adhere to the privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy statutes in Canada.

2. Information We Collect

2.1 Personal Information

Personal details that you knowingly submit to us are collected in circumstances such as:

• Scheduling our plumbing services
• Contacting us via our website or by telephone
• Opting into our newsletter
• Completing web forms on our portal
• Seeking estimates or consultations

Such information encompasses:

• Your name and contact information (including email, telephone number, and address)
• Payment details (safeguarded by third-party gateways)
• Specifications of the required service and particulars of the property
• Details of your emergency contacts
• Instructions for gaining entry to the property

2.2 Automatically Collected Information

Our system automatically compiles certain details about your device and how you interact with our site:

• IP address and approximate geographical position
• Identification and version of your web browser
• The pages you visited on our site and duration of the visit
• Source websites that referred you
• Type of device and attributes like screen resolution

2.3 Cookies and Tracking Technologies

Cookies and comparable tracking mechanisms are employed to improve your web experience. They enable us to:

• Automatically recognize your preferred settings
• Understand website performance and usage statistics
• Deliver tailored content
• Enhance the services we offer

Your browser options or our cookie consent feature allow you to personalize your cookie settings.

3. How We Use Your Information

The data we compile serves various objectives such as:

• Service Delivery: To execute plumbing services, coordinate schedules, and communicate regarding your tasks
• Customer Support: To address your inquiries and assist you
• Payment Processing: To manage charges and invoicing
• Safety and Security: To secure our operations and guard against deceptive activities
• Marketing: To dispatch promotional content and updates (consenting recipients only)
• Website Enhancement: To interpret site usage and upgrade our web functionality
• Adherence to Laws: To fulfil the legal requirements

4. Information Sharing and Disclosure

Your personal data is not sold, exchanged, or lent to third-parties. We share your information under these circumstances:

4.1 Service Providers

We may provide information to third-party providers who support us in payment facilities; web domain maintenance; email campaigns; web usage analytics; customer service.

4.2 Legal Obligations

Should legal obligations arise, we may make your information public in response to legal proceedings, court orders, emergency situations, or inquiries into potential illicit activities.

4.3 Business Transitions

As part of business restructuring such as mergers, acquisitions, or asset sales, your data might be transferred.

5. Data Security

We employ suitable digital and managerial safeguards to secure your personal data against unauthorized access or compromise. Among these safeguards are encryption techniques, protected servers, access regulations, consistent reviews, and workforce education.

Nonetheless, no internet-based data transmission or storage system can be considered fully secure. We thus cannot vouch for the absolute security of your information.

6. Data Retention

We store your personal data only for the time required to achieve the intentions for which it was aggregated or as mandated by law. Typical storage durations include:

• Service records: 7 years (for taxation/binding regulations)
• Marketing communications: till you unsubscribe or request deletion
• Website analysis data: 26 months
• Customer support correspondence: 3 years post the final interaction
• Guarantee documents: Corresponding with the warranty term

7. Your Rights and Choices

You are entitled to inquire about, amend, or erase your personal data (as per lawful conditions), portability of data, the ability to opt-out from marketing correspondences, and to regulate cookie configurations. To exercise these rights, please get in touch with us through the information provided below.

8. Third-Party Services

8.1 Google Analytics

We employ Google Analytics for website traffic analysis. An opt-out is achievable using Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to social media platforms with independent privacy policies might be featured on our website.

8.3 Payment Processors

Transactions are managed by external parties that are in compliance with PCI DSS standards.

9. International Data Transfers

It is possible for your data to be transferred to, and handled in countries different from United Kingdom. Appropriate protections as per the applicable privacy laws are followed.

10. Children’s Privacy

We do not target individuals under 13, nor intentionally collect their information. Should you suspect that data from a minor has been submitted, promptly contact us.

11. Changes to This Privacy Policy

This Privacy Policy might be updated to mirror adjustments in our data practices or legal requirements. Notifications of changes will be posted on this policy, emailed to users, or signposted on our site. Continuation of service use after the date of change denotes concurrence.

12. Contact Information

For inquiries on this Privacy Policy or our handling of data, please contact us:

13. Compliance with Google Ads User Consent Policy

We adhere to the user consent regulations as required by Google Ads. Your preferences for cookies or tracking can be modified at any time through our settings.