Refund Policy
Simple and equitable refund terms for your confidence
Introduction
At CozyParkGallery, we're aware that circumstances can shift, and our goal is to maintain fair and transparent refund conditions. This policy details the situations in which refunds are provided for plumbing services.
We advise you to review this document thoroughly prior to scheduling our services. By appointing CozyParkGallery, you consent to and accept the refund terms stated herein.
Typical Cancellation and Refund Timeline
Greater than 48 Hours Prior to Service
Qualified for: Complete refund excluding processing charges
Processing Duration: 5-7 working days
Processing Expense: £25 for credit card payments
Requirements: Request must be made in writing through email or by telephone
24-48 Hours Prior to Service
Qualified for: Half of the prepaid amount
Processing Duration: 7-10 working days
Processing Expense: £15 deducted from the refund total
Requirements: A valid justification is necessary; administrative charges apply
Less than 24 Hours Prior to Service
Qualified for: No repayment of the deposit
Exemption: Consideration for emergency situations is possible
Alternative: Credit for services might be provided based on management's judgment
Requirements: Evidence required in cases of emergency
Assurance of Emergency Services
Our Commitment to Emergency Response
If we are unable to respond for emergency plumbing services within 2 hours, the following applies:
- Discount: A 20% reduction of the call-out fee
- Priority Servicing: Quick scheduling for the next available opportunity
- Service Credit: A credit for future urgent needs
Assessment of Emergency Services
Our emergency response will include:
- Prompt deployment of skilled plumbers
- All-hours availability for critical issues
- Speedy evaluation of plumbing crises
- Interim measures to forestall further detriment
- Detailed planning for repairs
Response Duration: Emergency contacts are assessed and responded to within 30 minutes.
Refunds for Medical Emergencies
Critical Circumstances
We recognize the occurrence of health crises. The subsequent scenarios may be eligible for extraordinary consideration:
- Sudden ailment or injury needing hospital admission
- Loss of life within the immediate family
- Military assignments or urgent summons
- Jury service or legal subpoena
- Natural catastrophes impacting property entrance
Criteria for Documentation
To proceed with emergency refund requests, kindly provide:
- Medical certification or hospital records
- Death notification (if relevant)
- Official military directives
- Legal summons or notification of jury service
- Declarations of emergency or access obstructions
Processing: Emergency repayments are executed within 3-5 business days upon submission of appropriate documentation.
Cancellations Due to Operational Issues
Inaccessibility of Technician
Should your designated technician be unavailable:
- Replacement Technician: Another capable technician will be appointed
- Rescheduling: The appointment will be rearranged to suit your timetable
- Complete Refund: In cases where services can't be rendered within 48 hours
- Amends: A discount might be provided for the inconvenience
Shortage of Materials
When necessary materials are out of stock:
- Efforts will be made to obtain substitute materials
- Adjustments to project timelines will be discussed
- A partial refund for delays beyond 72 hours
- Costs for holding the project may be imposed
Procedures for Refund Issuance
Original Payment Methods
Reimbursements are issued to the payment method initially used for booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheques: 3-5 business days
Charges for Processing
Credit Card Transactions
£25 charge for cancellations more than 48 hours beforehand
Refunds via Bank Transfer
£15 charge for all bank transfer reimbursements
Cancellation of Emergency Services
£100 charge for aborting emergency services
Issuance of Service Credits
Credit Provision Scenarios
Credits for services may be offered as an alternative to reimbursement in certain cases:
- Late cancellation (under 24 hours notice)
- Operative disruptions
- Client satisfaction concerns
- Delays in the project beyond our authority
Conditions of Credits
- Validity: 12 months from the issuance date
- Non-transferability: Not exchangeable with other individuals
- Monetary Value: Entire service cost (exempt from processing expenses)
- Utilization: Applicable to any service available
- Expiry: No prolongation past the 12 months
Partial Reimbursement for Services
Disruptions During Service
If your service is halted or cannot be finalized due to our oversight:
- Refund proportionate to the service provided
- Credit for subsequent service of similar worth
- Complimentary continuation of service
Issues with the Conditions of the Site
If a service cannot be completed due to unpredictable site conditions:
- An evaluation fee might be applicable
- Partial refund for services not executed
- A new estimate for additional work needed
Settlement of Disputes
If you find a refund decision unacceptable, you may:
- Request an evaluation by our executive team
- Submit further documentation or proof
- Engage with consumer rights organizations for resolution
- Pursue judicial options under relevant laws
Procedure to Apply for a Refund
Step 1: Get in Touch
File your refund application through one of these methods:
- Email: [email protected]
- Telephone: +44 20 7946 0958
- Visit our office in person
Step 2: Information Submission
Include the following details in your application:
- Confirmation number for the service
- Date and time of service
- Cause for cancellation
- Any necessary supporting papers (if applicable)
- Desired method for reimbursement
Step 3: Assessment and Execution
Our staff will acknowledge your application within a 24-hour period, evaluate it based on this policy, declare a decision within 48 hours, and undertake approved refunds within the indicated processing periods.
Vital Information
- All reimbursement applications must be submitted in textual form
- Refunds are conducted in £, regardless of the transaction currency
- Service guarantees are dependent on site circumstances
- This document is amenable to revisions subject to 30-days notice
- Refunds are subject to pertinent taxation and regulatory conditions
Contact Details
To inquire about refunds or to commence a reimbursement process:
Refunds Department
CozyParkGallery Plumbing Services Ltd.
43 Bedford Street, Westminster
London WC2E 9HA
United Kingdom
Telephone: +44 20 7946 0958
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM